the service is always right!
Can hospitality teach leadership and team building skills? They say the customer is always right. Nar; The service is always right? As a customer, would you agree, you responded to the service provided. Okay, some people are just pricks ( agreed) whereas others will tip based on their experience of your service. Example; John and Lynn have their first time at Lou's restaurant. The waiter opens the conversation with," Is this your first time?" They respond yes. The waiter knows that with the help of the kitchen, he will be able to deliver great service by being attentive, understanding key signals and making mental notes. Subsequently, as a result, I received a great tip and returned customers. Win win. What the waiter knows is that they are working for their tips because those tips help to buy essential items or other things you may want, without having to save from your wage. Making tips, an important learning tool. Why? Because it teaches good business ski...